MYRESET’s Terms & Conditions

1. Introduction

MYRESET is a digital health platform operated by Mediaid Holdings Sdn. Bhd. (“MYRESET”, “we”, “our”, “us”), a company incorporated in Malaysia, that facilitates access to weight management services. By accessing or using our platform, you agree to be bound by these Terms & Conditions.

MYRESET connects users with licensed medical practitioners, pharmacies, and allied healthcare providers in Malaysia. MYRESET itself is not a licensed medical clinic or pharmacy.

2. Scope of Services

MYRESET provides:

  • Teleconsultations with licensed Malaysian doctors

  • Access to treatment plans for weight management

  • Coordination with licensed pharmacies for medication dispensing

  • Ongoing care support, education, and follow-up services

All medical advice, diagnosis, and treatment are provided solely by licensed healthcare professionals, not MYRESET.

3. Medical Disclaimer

  • MYRESET does not provide medical advice directly.

  • All clinical decisions are made by your consulting doctor.

  • Use of this platform does not replace emergency care.

If you are experiencing a medical emergency, please seek immediate care at the nearest healthcare facility.

4. Eligibility

By using MYRESET, you confirm that:

  • You are at least 18 years old

  • You are legally capable of entering into binding agreements

  • All information provided is accurate and complete

5. User Responsibilities

You agree to:

  • Provide truthful and complete medical information

  • Follow prescribed treatment plans responsibly

  • Not misuse medications or services

  • Attend follow-ups where clinically required

Failure to comply may result in termination of services.

6. Prescriptions & Medications

  • Prescriptions are issued only at the discretion of licensed doctors

  • Medications are dispensed by licensed pharmacies in Malaysia

  • MYRESET does not store, prescribe, or dispense medications directly

Delivery timelines may vary depending on pharmacy and logistics partners.

7. Payments & Fees

  • All consultation and treatment fees must be paid prior to service delivery

  • Fees are non-refundable once a consultation has been completed

  • Medication costs are separate and subject to pharmacy pricing

8. Privacy & Data Protection

MYRESET complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By using our platform, you consent to:

  • Collection and use of your personal and medical data

  • Sharing of relevant information with doctors, pharmacies, and partners for care delivery

All data is handled with strict confidentiality and security protocols.

9. Limitation of Liability

To the fullest extent permitted by law:

  • MYRESET shall not be liable for clinical outcomes arising from medical care provided by third-party practitioners

  • MYRESET does not guarantee treatment results, including weight loss outcomes

10. Service Availability

  • MYRESET services are provided on a best-effort basis

  • We do not guarantee uninterrupted or error-free access

  • Services may be modified, suspended, or discontinued at any time

11. Termination

MYRESET reserves the right to:

  • Suspend or terminate accounts for misuse, fraud, or non-compliance

  • Refuse service where clinically inappropriate or unsafe

12. Governing Law

These Terms & Conditions are governed by the laws of Malaysia.
Any disputes shall be subject to the jurisdiction of Malaysian courts.

13. Updates to Terms

MYRESET may update these Terms from time to time. Continued use of the platform constitutes acceptance of any changes.

14. Contact Us

For any enquiries:

15. Nature of Weight Management Treatment

Weight management is a chronic, medically supervised condition.
Results vary between individuals and require adherence to treatment, lifestyle modifications, and follow-up care.