Privacy Policy
1. Introduction
MYRESET (“we”, “our”, “us”) is a digital health platform operated by Mediaid Holdings Sdn. Bhd., a company incorporated in Malaysia.
We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
This Privacy Policy explains how we collect, use, disclose, and protect your personal and health information when you use our platform.
2. Types of Data We Collect
We may collect the following categories of data:
a) Personal Information
Full name
NRIC / passport number (where required)
Date of birth
Gender
Contact details (email, phone number, address)
b) Health & Medical Information (Sensitive Data)
Medical history
Current health conditions
Medications
Weight, BMI, and related metrics
Consultation records and treatment plans
c) Technical Data
IP address
Device information
Platform usage data
3. Purpose of Data Collection
Your data is collected and used for:
Facilitating teleconsultations with licensed doctors
Developing and managing personalised treatment plans
Issuing prescriptions and coordinating medication dispensing
Communicating with you regarding your care
Processing payments
Improving our platform and services
Complying with legal and regulatory requirements
4. Disclosure of Personal Data
We may share your data with:
Licensed medical practitioners providing your care
Licensed pharmacies for prescription fulfilment
Logistics partners for medication delivery
Technology and platform providers supporting MYRESET
Regulatory authorities, if required by law
All third parties are required to handle your data securely and confidentially.
5. Consent
By using MYRESET, you:
Consent to the collection and processing of your personal and medical data
Acknowledge that your data may be shared with relevant healthcare providers for treatment purposes
You may withdraw consent at any time, subject to legal and clinical limitations.
6. Data Security
We implement reasonable technical and organisational measures to protect your data, including:
Secure servers and encrypted systems
Restricted access to authorised personnel only
Regular monitoring and system updates
However, no system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
Your personal data will be retained:
For as long as necessary to provide services
As required under Malaysian healthcare and legal regulations
We may retain certain records for audit, legal, or regulatory purposes.
8. Your Rights Under PDPA
You have the right to:
Access your personal data
Request correction of inaccurate data
Withdraw consent for data processing
Request limitation of data use (where applicable)
Requests can be made via our contact details below.
9. Cookies & Tracking
MYRESET may use cookies or similar technologies to:
Improve user experience
Analyse platform performance
Personalise content
You may disable cookies via your browser settings.
10. Third-Party Links
Our platform may contain links to third-party websites.
We are not responsible for their privacy practices.
11. Cross-Border Data Transfer
Your data may be stored or processed outside Malaysia (e.g., cloud services).
We ensure that such transfers comply with PDPA requirements and maintain adequate data protection standards.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be posted on our platform, and continued use constitutes acceptance.
13. Contact Us
For any privacy-related enquiries or requests:
Email: contact@getmyreset.com
Clinical enquiries: Assigned treating doctor
Prescription processing: scripts@getmyreset.com
14. Sensitive Health Data Acknowledgment
By using MYRESET, you acknowledge that:
Health and medical data collected are classified as sensitive personal data under PDPA
Such data will only be processed for legitimate medical and healthcare purposes
Access to this data is strictly limited to authorised healthcare professionals and relevant partners